Customer support
Frequently asked questions
I like a painting that is already sold. Can you create the same one?
Yes, it is possible to commission a custom painting that closely resembles the artwork you liked. Please note that it will never be identical. For more information, please contact me via the contact form or by e-mail at studioartyna@gmail.com.
Can I purchase a gift voucher instead of a painting?
Yes, absolutely. Gift vouchers can be purchased for any amount (minimum 1000 CZK) and are valid for six months. I can send the voucher by post or e-mail, according to your preference.
If you are interested, please contact me via the contact form or by e-mail at studioartyna@gmail.com.
Where can the painting be shipped?
Anywhere! Paintings are carefully packed and shipped worldwide. For large-format paintings, the canvas can be sent unframed and safely rolled in a tube. The client can have the painting reframed locally.
If you are in Prague or nearby, you can pick up the painting or art print at my studio in Prague 4.
Can I order a frame for the painting at the same time?
I am interested in wall abstraction. Is that possible?
Yes, in addition to custom paintings, I can create abstract murals on walls. The process is similar to commissioning a custom painting. More about wall abstraction here.
What is the difference between a painting from open collection and a custom painting?
A painting from the open collection is already finished and available for immediate purchase.
A custom painting is created entirely according to your preferences – adapted in size, color, style, and overall concept to perfectly fit your space. For open collection paintings, the creative process is unrestricted, flowing naturally without specific requirements.
Custom paintings are 20% more expensive due to the individualized process.
What is the difference between an art print and a poster?
An art print is a high-quality reproduction of the original artwork, printed with archival inks on high-quality archival paper with long lifespan. Prints are limited edition, which makes them more expensive.
A poster is printed on lighter-weight paper, the number of copies is unlimited, and it is not part of a limited edition, making it more affordable.
Do you collaborate with designers and architects?
Yes, very gladly. I provide photographs of artworks that can be used in their visualizations. For more information about collaboration, please contact me at studioartyna@gmail.com.
Can you advise me on size and color of a painting for my interior if I am unsure?
What are the return conditions?
Custom paintings and artworks created specifically to your requirements cannot be returned within 14 days (§ 1837(d) of the Civil Code).
Only ready-made artworks from the open collection or art prints purchased without individual customization can be returned.
If a painting or print arrives damaged, please document the damage and contact me as soon as possible.
Where is your studio? Can I schedule a personal meeting?
My studio is located in Záběhlice, Prague 4. I will be happy to arrange a personal meeting regarding paintings.
Please contact me via the contact form to schedule a visit.
Shipping and returns
Personal Pickup
Once your order is ready, you will receive a notification by e-mail. You can pick up the prepared items in person at my studio at: Choceradská 2950/1, 141 00 Prague 4 – visits are possible by appointment only.
Order preparation usually takes 1–3 business days (longer if items need to be ordered). Once ready, you have 1 week to pick up your order. If you need more time, please feel free to contact me.
Delivery to Address
Goods are shipped no later than 5 business days from order confirmation, unless otherwise stated for a specific product. For items that are not in stock, the shipping time may be extended by a maximum of 10 business days.
After shipment, you will receive an e-mail from the shipping company with a tracking link. If you do not receive the e-mail, please contact me. The exact delivery time depends on the shipping company. Shipping costs depend on the type of goods and the destination. (Orders are shipped worldwide.)
- Art prints in a tube: 120 CZK
- All original canvas paintings: currently FREE SHIPPING
Estimated delivery times:
- Within the Czech Republic: 1–3 business days
- Within the EU: 4–5 business days
- Other countries: approximately 1–4 weeks
Returns
You have 14 days from the date of delivery to return an order. Goods must be returned in their original condition and properly packaged. The Buyer bears the shipping costs, unless the return is due to a defect in the goods.
Upon receipt of the returned goods, the paid amount (including original delivery costs) will be refunded no later than 14 days from the day the returned goods are received.
Exclusion
This does not apply to custom-made artworks created according to individual customer requests. Such items cannot be returned within 14 days, as they are made to order and tailored to the customer’s personal requirements (§ 1837(d) of the Civil Code).
Terms and conditions
1. Contact Information
Kristýna Šestáková
Choceradská 2950/1, 141 00 Prague
Business ID (IČO): 22257373
Phone: +420 736 249 995
E-mail: studioartyna@gmail.com
Website: www.e-shop.studioartyna.com
The Seller is not a VAT payer.
2. Product Information and Prices
- All information about products and prices provided by the Seller is binding except in the case of an obvious error. Prices are final. The Seller is not a VAT payer.
- Prices of artworks do not include shipping costs; these are displayed in the order form or agreed individually after placing the order.
- Accepted payment methods: bank transfer, card payment via payment gateway, cash upon personal pickup.
- Acceptance of an offer with an amendment or deviation does not constitute acceptance of the offer.
3. Orders and Conclusion of the Purchase Contract
- By submitting an order, the Buyer confirms that they have read and agree with these Terms and Conditions, the Complaints Procedure, and the Delivery Conditions. A valid order requires all mandatory fields to be completed.
- After submitting the order, the Buyer receives an e-mail confirming its receipt. The Seller may decline the order if it cannot be fulfilled.
- By submitting the order, the Buyer agrees to the processing of personal data for the purpose of performing the purchase contract and delivering the goods.
- E-mail addresses obtained from customers who placed an order may be used for sending news and commercial communication (newsletter) based on the soft opt-in principle (Act No. 480/2004 Coll.). You may unsubscribe at any time by clicking the link included in every e-mail.
- Product photos displayed on the e-shop correspond to the goods being sold.
- The sale includes original paintings, art prints, canvas reproductions, original works on paper, and any future products the Seller may offer.
4. Delivery of Goods
- The Seller typically dispatches goods within 3–10 business days, unless stated otherwise. For custom-made artwork, the delivery time may be longer; such information is provided with the product.
- Delivery method: DPD courier or other carriers as agreed.
- The Buyer is requested to inspect the goods upon receipt and report any defects without undue delay.
5. Withdrawal from the Contract
- A Buyer who is a consumer has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.
- To exercise this right, the Buyer must send a notice of withdrawal by e-mail to studioartyna@gmail.com or in writing to: Kristýna Šestáková, Choceradská 2950/1, 141 00 Prague.
- The goods must be returned in their original condition and properly packaged. The Buyer bears the direct costs of returning the goods unless the Seller specifies otherwise.
- After receiving the returned goods, the Buyer will be refunded the paid amount, including delivery costs, no later than 14 days.
Exclusion of the Right to Withdraw:
Withdrawal from the contract within 14 days is not possible for custom-made artworks created according to the individual requirements of the customer. Such goods are made to order and tailored to the customer’s personal needs (Section 1837(d) of the Civil Code).
6. Complaints and Defective Performance
- If the delivered goods have defects (missing agreed or usual properties, incomplete items, incorrect quantity, size, or quality), they are considered defects for which the Seller is responsible.
- The Buyer may exercise rights from defective performance within two years of receiving the goods.
- The Buyer is entitled to request:
- free repair of the defect,
- a reasonable discount on the price,
- replacement of the goods with new ones (if not disproportionate),
- withdrawal from the contract if the defect cannot be repaired or the goods replaced.
For handmade artwork (originals, prints, reproductions), minor variations in texture, structure, or color are part of the artistic process and are not considered defects.
7. Complaint Procedure
- The Buyer must file a complaint without undue delay after discovering the defect.
- A complaint must include:
- Buyer’s contact details,
- description of the defect,
- requested method of resolution.
- The Buyer must provide proof of purchase (e.g., payment receipt). Goods should be sent to:
Kristýna Šestáková, Choceradská 2950/1, 141 00 Prague. - Goods must be clean, complete, and properly packaged.
- The Seller must resolve the complaint without undue delay, no later than 30 days from the date of filing.
- The Buyer will be informed of the outcome by e-mail.
- In the case of a justified complaint, the Buyer is entitled to reimbursement of reasonably incurred expenses.
8. Personal Data Protection (GDPR)
The Seller is the controller of personal data provided by the Buyer.
Controller:
Kristýna Šestáková, Business ID 22257373
Choceradská 2950/1, 141 00 Prague
Purpose of processing:
- performance of the purchase contract (processing orders,
- delivering goods),
- maintaining accounting records,
- resolving rights arising from defective performance,
- sending newsletters based on the soft opt-in principle (Act No. 480/2004 Coll.). Unsubscribing is possible at any time via the link in each e-mail.
Processed data:
- name, surname,
- address,
- e-mail,
- phone number,
- payment-related information.
Personal data is not shared with third parties except:
DPD or other contracted carriers, who receive data necessary for delivery (name, address, e-mail, phone number).
Retention period:
- for the duration necessary to fulfill the contract,
- 24 months for complaint purposes,
- accounting records: 5–10 years as required by law.
The Buyer has the right to access, rectification, erasure, restriction of processing, objection, and data portability
9. Dispute Resolution
- Disputes between the Seller and the Buyer are resolved by the general courts.
- A Buyer who is a consumer has the right to out-of-court dispute resolution through the Czech Trade Inspection Authority (www.coi.cz).
- The Buyer may also use the ODR platform: https://ec.europa.eu/consumers/odr/
- The Seller undertakes to give priority to out-of-court dispute resolution if the Buyer agrees.
10. Final Provisions
- The Buyer is a consumer. The Seller is an entrepreneur.
- Legal relations not governed by these Terms and Conditions are subject to the Civil Code and the Consumer Protection Act.
- The contract is governed by the laws of the Czech Republic.
- Any changes to these Terms and Conditions must be made in writing.
- These Terms and Conditions are valid and effective as of 11 November 2025.
Privacy policy
1. Data Controller
The data controller is:
Kristýna Šestáková
Choceradská 2950/1, 141 00 Prague
Business ID (IČO): 22257373
E-mail: studioartyna@gmail.com
2. Personal Data We Process
a) When making a purchase
- first and last name
- delivery address
- e-mail address
- phone number
- data necessary for
- issuing an invoice
b) When submitting an inquiry via the contact form
- name
- e-mail address
- any additional information provided in the message
c) Newsletter
- e-mail address
3. Purposes of Personal Data Processing
1. Processing orders and delivering goods
Processing is necessary for the performance of the purchase contract.
2. Responding to inquiries submitted via the contact form
Processing is carried out based on legitimate interest – providing an answer to your inquiry regarding the offered products and services.
3. Sending news and commercial communication (newsletter)
We may use your e-mail address obtained during the purchase process to send you news and commercial communication based on the soft opt-in principle (Act No. 480/2004 Coll.).
You can unsubscribe at any time by clicking the link included in each e-mail.
4. Legal Grounds for Processing
Performance of a contract: processing necessary for completing your order and delivering the goods.
Legitimate interest: processing for the purpose of responding to inquiries submitted via the contact form or other inquiries related to our products and services. You may object to this processing at any time, and the processing will be stopped.
Consent: voluntary subscription to the newsletter.
5. Retention Periods
Order data: for the period required by law (5–10 years)
Inquiries: for the time necessary to resolve them
Newsletter: until you unsubscribe
6. Sharing Personal Data with Third Parties
We share personal data only with entities necessary for providing our services, specifically:
- The carrier DPD or other contracted shipping partners, who receive the data required for delivery (name, address, e-mail, phone number).
We do not sell, share, or provide personal data to third parties for their marketing purposes.
7. Your Rights
You have the right to:
- access your personal data
- rectification or erasure
- restriction of processing
- unsubscribe from the
- newsletter with one click
- object to processing
- lodge a complaint with the Czech Data Protection Authority (Úřad pro ochranu osobních údajů)
8. Data Security
9. Cookies
10. Changes to the Policy
This policy may be updated from time to time.
Last updated: 11 November 2025